The line between privacy and personalization often gets blurred in the vast space of the internet. If you’re not sure how this affects you… then you’re probably not paying close enough attention. Knowledge is power when it comes to how you approach making decisions about your online presence. Get educated to make informed decisions regarding how you choose to conduct business (and personal work) online.
In 2021, Adults (and many kids) = Online Constantly
31% of U.S. adults are ‘almost constantly’ online, according to 2021 research from Pew Research Center. It’s not surprising; it’s so easily accessible. 85% of adults own a smartphone, spanning a wide range of demographic groups. And about ¾ of U.S. adults own a desktop or laptop computer. As remote work has increased during and post-pandemic life, virtual meetings and schooling are the norm, and lockdowns and social distancing have meant more time in front of screens and less time in face-to-face interactions. According to a recent article in Forbes, global online content consumption doubled in 2020 — raising the average daily time spent online for people in the U.S. to 6 hours and 59 minutes. If that’s the average, think how many people are spending more time online than that.
Are You In Control Of What You See Online?
While you might think you’re in total control of what you see while you’re on the internet, nothing could be farther from the truth. ‘Bots’ are watching your every move, tailoring content to what they think you’ll prefer to keep you glued to your screens for longer and longer periods of time. When you’re watching videos, your preferences are tracked so that the next batch of recommendations feels like it was selected just for you. When you’re shopping online, retailers track what stores, styles, and brands you love — so they can sell you more of what you like — and are likely to buy. Have you noticed how that website you looked at last week starts appearing in ads in all of your feeds? It’s no accident. They’re tracking you.
There are two sides to how this tracking-your-every-move may feel for you. Either it’s scary to think that the algorithms know what you’re doing, or it’s beneficial — because you see personalized ads that are relevant to you, not ads for products and services that are meaningless.
The Social Dilemma
If you didn’t realize the extent of personalized content following you around the internet, watch The 2020 documentary The Social Dilemma. This film makes it abundantly clear how powerful what we see on the internet can be. (And it’s pretty frightening, to be honest.)
The Social Dilemma shows prime examples of the evil side of the internet and how tech companies can affect the public. They didn’t intend for their powers to be used how it has, but alas, it’s too late. According to Wikipedia, the film shows how social media can “nurture addictions, manipulate people and governments, and spread conspiracy theories and misinformation.” Interviews with previous executives of Facebook, Google, Twitter, Mozilla, and YouTube shed new light on their platforms’ power and their experiences working for these companies. They explain how unintentionally — then uncontrollably — many social media channels have caused negative and problematic consequences. Many of them share that they won’t allow their own children to use social media. That alone is… shocking.
But, here’s the thing. For marketers who rely on using ads in social media platforms to reach their audience to build their brands and grow their revenue, targeting specific audiences to sell their products and services is nothing short of a godsend. By sending their marketing messages to people who (they believe) actually want to see them, their ad spend is well justified. And it’s lower than it would be if they were blasting ads to anyone and everyone on the internet, not knowing who would see them.
Cookies — What Are They And Why Should You Care?
Cookies are tiny text files that websites you visit place on your browser. When you visit websites, cookies remember your preferences, login details, products you like, etc. even after you leave the site. This data is used to target advertising to you that you “want” to see. And because targeted ads work (people enjoy personalized experiences when they’re browsing), marketers are mostly supportive of Google’s third-party cookies. (Third-party cookie comes from a domain other than the one you’re visiting.) However, the personalized experience teeters on the line of whether or not it’s too invasive of user privacy, so changes are coming down the pike.
Google’s Cookie Ban Is Coming
In an effort to increase privacy, in 2022, Google is planning to significantly — or entirely — reduce the number of third-party cookies to protect internet users from ads they don’t want to see. Known as the backbone of programmatic advertising for over a decade, the loss of third-party cookies will mean that marketers will need to re-think their strategies. Digital advertisers will have a harder time delivering personalized experiences, relevant content, and trusted human connections, according to Litmus.
What Should Marketers Do Next?
Since reliance on third-party cookies will not be an option next year, focusing on other marketing channels should be a top priority. First-party data — cookies created by the host domain — are still considered good. Email marketing is a channel that delivers a stellar ROI. Email is one of the most effective, high-performing channels because you own your email list — once people subscribe to hear from you, they’ve given you permission to land in their inboxes. You can decide what messages to send them and how often to communicate — without the fear that an algorithm or outside force will affect your strategy — because it never will.
Google’s cookie ban won’t be the only change in how to do business we see in the post-pandemic world. So, over the next 12 months, anyone who uses the internet to find, nurture, and acquire business (cue: everyone!) should consider updating their strategies, build resilience, and take advantage of new opportunities, and think outside the box for growth.
Lindsay Hope is a copywriter and marketing strategist with CoPeace. As a forward-thinking holding company, CoPeace is building a portfolio of carefully selected for-profit companies with measurable social and environmental impact. To learn more about impact investing, check out CoPeace’s Intro to Impact Investing.
